Not happy with your purchase?No problem !
All our articles are exchangeable or refundable within a delay of 15 days starting from the delivery date.
Only return costs will be up to you.
How to proceed?
- Send en e-mail to firstname.lastname@example.org within 15 days of the delivery of your order and mention if you would rather have a :
Refund > please mention the bank account number as well as the articles you are returning
Exchange > mention the article(s) requested (style – size – colour) and the reasons of your exchange
- Send the articles in their original packaging to the following adresse :
Fred & Louis
Att : Sybille Simonis
Rue du Bosquet 32
4317 Les Waleffes
- We ensure to proceed to the refund of the total amount of the retarde articles (including discounts but excluding the original delivery costs) within 30 calendar days following the delivery of the returned merchandise.
- In case of an exchange, we will advice you by email of the preparation of the new order and it’s shipping (depending whether the merchandise is still available) The new shipping costs will be borne by Fred & Louis
Some articles can’t be exchange :
- articles made by special request
Please refer to our general conditions to check in detail our return policy.