Frequently Asked Questions

  • Changed your mind? Check here how to return or exchange your order! Or send us an email to return@fredandlouis.com
  • Want to choose the right size? Find here our measurement charts.
  • Want to know where to find us? This is where we currently are!
  • Don’t know how to take care of your order?
    • For our swimshorts we advice the following :
      • wash at 30° within a protective bag
      • no dry cleaning
      • no bleaching
      • no tumble drying
      • ironing at the backside
      • wash with similar colours
      • rinse with fresh water after each use
    • For our nightwear articles we advice the following :
      • wash at 40° with similar colors
      • soft tumble drying
      • ironing
      • do not bleach
      • do not dry clean
  • Want to know if your articles are reserved for you once they’re in your cart? Unfortunately, our stock is limited and your favorite items will only be reserved once you place the order.
  • Want to know the delivery deadline? You will receive your order within a week. If you want to have it sooner, please contact us at sybille@fredandlouis.com
  • Want to track your order? If you didn’t get an email from the delivery company, feel free to send us an email: sybille@fredandlouis.com and we’ll get back to you with your tracking number.
  • An item is out of stock and you really like it? No problem, we have a waitlist! If your request is urgent, send us an email at sybille@fredandlouis.com and we’ll get to you as soon as possible.
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